Announcements
App Support
Visits By Phone
Social Distancing
Coronavirus (COVID-19)
- What are the most common symptoms of the Coronavirus (COVID-19)?
- How is COVID-19 spread?
- How do I prevent the spread of COVID-19?
- Do I have Coronavirus (COVID-19)?
- Can ZOOM+Care treat me for Coronavirus (COVID-19)?
- What should I do if I live in Oregon and I'm worried about Coronavirus (COVID-19)?
ChatCare
- What treatments can be prescribed via ChatCare?
- What conditions are commonly discussed through ChatCare?
- What conditions require an in-clinic visit to be treated?
- Can you treat kids through ChatCare?
- Can I get my medication refills through ChatCare?
- Can I bill insurance when using ChatCare?
VideoCare™
COVID-19 Antibody
- Are antibody tests credible?
- How much do these tests cost?
- How do I know if I'm eligible for an antibody test?
- How soon can we expect results?
- How accurate is this test?
- Which manufacturers is LabCorp using to process COVID-19 antibody tests?
Scheduling
- How do I schedule a visit?
- How do I reschedule or cancel a visit?
- How do I schedule a visit for my kids?
- How can I download your app?
- How do I schedule a visit with a ZOOM+Care Specialist?
- Can I schedule two visits in one day?
Billing and Insurance
- What is a Visit Receipt?
- Why do I have an outstanding balance?
- Why is my Visit Receipt an estimate?
- How will I be notified if my Visit Receipt changes?
- I was overcharged. How can I get a refund?
- How can I get a full statement for my visit?
Troubleshooting
- How do I get my lab results?
- How do I follow-up with my ZOOM+Care Doctor?
- What is the Perfect Visit®?
- I missed taking my antibiotics. What should I do next?
- How do I transfer my prescription to another pharmacy?
- I need paperwork filled out about my care. How do I send it to my provider?