How do I reschedule or cancel a visit?

Reschedule

To reschedule your visit, go to your Timeline at zoomcare.com or the ZOOM+Care iOS App.

1. Select "Timeline" from the main navigation
2. Log into your account when prompted
3. Select "Reschedule"
4. Select a new time for your visit
5. Verify who you’re scheduling for and how you’re paying
6. Confirm

Your new visit will appear in your Timeline.

Cancel

If you need to cancel, you can do so up to one hour before your scheduled visit. Just log in to your Timeline on the web or our iOS app.

Please note that if you cancel under one hour of your visit, a $99 fee will apply.