If you're a ZOOM+Care Health Insurance Member, reach out to our Help Team directly at (503) 684-8252. If you're using another health insurance, reach out to your insurer for a list of providers in ...
If ZOOM+Care cancelled your visit you won't be charged a cancellation fee. We'll call you directly to reschedule your visit.
Here's how to find your visit's diagnostic or procedure code: 1. Select "Timeline"2. Select "Provider Note" for the desired visit3. Find the 3-7 character ICD-10 code (a, i.e., J01.90.) in the "Dia...
You can access your child's records using the Timeline of the online account that was used to schedule their visits. Go to zoomcare.com or the ZOOM+Care iOS App. 1. Select "Timeline" from the main ...
A Visit Receipt summarizes your ZOOM+Care visit and estimates any remaining charges before insurance reviews your claim. Visit Receipts may be updated with new charges because of your insurer’s rev...
An outstanding balance occurs when your insurance company determines you’re responsible for additional charges for your ZOOM+Care visit. We verify your insurance coverage before you arrive in-clini...
We call your Visit Receipt balance an estimate because the total cost of your visit may change once your insurer reviews your claim. We’ll email you if the amount you owe changes.
We’ll email you directly if the amount owed changes. That email will state the new amount owed, and will link to an updated Visit Receipt on your Timeline.
If you believe you’ve been overcharged for your visit, please email us – health@zoomcare.com. We’ll look into it.
For a full billing statement and breakdown of your visit charges, please email us – health@zoomcare.com. In your email, include the name of the provider(s) seen, and date(s) you visited.