Janet

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  • How can I pay an outstanding bill?

    Outstanding balances will be processed in 24 hours. If you would like to make a payment immediately, give us a call - (503) 684-8252

  • My billing address changed. How do I update my payment information?

    Follow these steps: 1. Log in to your ZOOM+Care account. 2. Select the “More” dropdown. 3. Go to “Account Settings." 4. Select “Payment Methods.” 5. Select the preferred payment method. 6. Update y...

  • How do I pay for my care?

    We accept most health insurance including auto and worker's compensation. Check out our full list of accepted insurance here. We don't take Medicare, Medicaid, Tricare, Travel insurance, EPO or HMO...

  • Why did I get a bill in the mail?

    If you received a bill from ZOOM+Care in the mail, it's most likely your insurer covered less than we estimated when you paid at check out. To pay your bill:1. Call us at (503) 684-8252 to pay with...

  • When will I get my refund if I had to pay in full?

    If you're insured and paid in full, we submit a claim to your insurance company after your visit. It can take weeks to months for your insurer to process the claim. If you've overpaid based on what...

  • Where can I find my past invoices?

    To find past invoices, go to your Timeline at zoomcare.com or the ZOOM+Care iOS App. 1. Select "Timeline" from the main navigation2. Log into your account when prompted3. Select “Visit Summary” for...

  • Why did I get an email saying my credit card was going to be charged?

    When you pay after your visit we use your insurance information to estimate how much you owe. If your insurer covers less than the estimated amount you paid, we charge your card on file the differe...

  • Why did a get a bill from LabCorp?

    LabCorp is our preferred partner for labs and tests. At ZOOM+Care, most labs and tests are processed by our own lab. For the labs and tests we don't offer, we send your specimen collection to LabCo...

  • Ugh, I'm in collections. Now what?

    If you're in collections that means we've tried to contact you four times to pay your balance. We mail three invoices to your mailing address and call you. Then we send you to our partner, QuickCol...

  • How do I update my credit card information?

    To update your credit card information on zoomcare.com: 1. Select a time to schedule.2. You'll be asked to confirm your credit card to hold the visit.3. Press "Change" and enter your new credit car...