We call your Visit Receipt balance an estimate because the total cost of your visit may change once your insurer reviews your claim. We’ll email you if the amount you owe changes.
We’ll email you directly if the amount owed changes. That email will state the new amount owed, and will link to an updated Visit Receipt on your Timeline.
If you believe you’ve been overcharged for your visit, please email us – health@zoomcare.com. We’ll look into it.
For a full billing statement and breakdown of your visit charges, please email us – health@zoomcare.com. In your email, include the name of the provider(s) seen, and date(s) you visited.
We process all charges automatically (within 24 hours) when your bill is adjusted. That way, you can go about your day and not worry about any outstanding balances.
A few common reasons your payment failed: - Your card is expired. - Funds aren’t available - Charges were denied by your financial institution. If you continue to have issues settling a remaining b...
If your preferred payment method expired or has insufficient funds, we’ll attempt to charge any additional payment methods on your account. We do this to quickly settle any outstanding balances so ...
Follow these steps: 1. Log in to your ZOOM+Care account. 2. Select the “More” dropdown. 3. Go to “Account Settings". 4. Select “Payment Methods". 5. Select the preferred payment method. 6. Select “...
No. All payments must be made in full.
For questions about your bill, email us – health@zoomcare.com