Janet

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  • How do I reschedule or cancel a visit?

    Reschedule To reschedule your visit, go to your Timeline at zoomcare.com or the ZOOM+Care iOS App. 1. Select "Timeline" from the main navigation2. Log into your account when prompted3. Select "Resc...

  • How do I schedule my surgery at ZOOM+Care?

    If one of our ZOOM+Care Specialists referred you for surgery, call our Help Team at (503) 684-8252 to schedule your surgery. We currently don't schedule surgeries online.

  • Can I get a referral to see a non-ZOOM+Care doctor?

    If our doctors decide you need to see a specialist, you'll be referred to a ZOOM+Care Specialist. If we don't offer the specialists care you need, we'll refer you to one of our ZOOM+Care Partners t...

  • Does ZOOM+Care have interpreters?

    Yes. If English is your second language we have bilingual doctors and interpretive services. Check if your doctor is bilingual:1. Go to zoomcare.com/schedule or the iOS App.2. Click on the doctor's...

  • I have a referral to get care outside of Zoom. How do I schedule?

    To schedule a referral outside of Zoom, go to zoomcare.com or the iOS App. First, find the referral in your Timeline. Select "Timeline" from the website or the App. Login to your account if prompt...

  • I need my blood drawn. How do I schedule at ZOOM+Care?

    If your ZOOM+Care Doctor ordered labs and you just need to schedule a blood draw, call the ZOOM+Care Help Team at (503) 684-8252. Need your labs ordered? Schedule a visit on zoomcare.com or the iOS...

  • How do I schedule an X-ray, Ultrasound or CT scan?

    To schedule an X-ray, Ultrasound, or CT Scan go to zoomcare.com or the iOS App. How to schedule: 1. Select "X-ray, CT, Ultrasound" from the drop down menu  2. Choose the time, location, and doctor ...

  • What treatments can be prescribed via ChatCare?

    ZOOM+Care Chat Doctors follow evidence-based guidelines to determine if self-care, medication, or a referral to a ZOOM+Care clinic is right for you. We require patients to have had at least one vi...

  • What conditions are commonly discussed through ChatCare?

    Conditions commonly treated through chat are: allergic rhinitis sinus infections stable anxiety stable depression asthma low back pain colds coughs diarrhea erectile dysfunction fatigue fever hype...

  • What conditions require an in-clinic visit to be treated?

    Your ZOOM+Care doctor will chat with you to determine if you need an in-person visit at a ZOOM+Care clinic to complete your diagnosis and treatment. Conditions that require an in-person visit: Che...