Janet

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  • Can you treat kids through ChatCare?

    Absolutely. To chat for your child or dependent: 1. Go to zoomcare.com/chat-start, or open the App.2. Select "Start ZOOM+Care Chat" on the website or select the "Chat" icon in the App.3. Review the...

  • Can I get my medication refills through ChatCare?

    Yes, we prescribe refills for many medications including birth control, diabetes, and hypertension. You may even be able to get a refill for 6 months worth of your medication. Need prescription ref...

  • Can I bill insurance when using ChatCare?

    No, not currently. But we're working closely with insurers so you can eventually bill them for ChatCare.

  • I'm traveling and need to follow-up about my last visit. Can I use ChatCare?

    If you're following-up through ChatCare within seven days after your last visit, you can use ChatCare from anywhere in the U.S.

  • What do I do if ChatCare is closed or busy?

    When ChatCare is unavailable, schedule a visit at zoomcare.com/schedule or on the iOS App.  Some clinics are open as late as midnight. Need help with a non-medical issue including billing or insura...

  • Can I get billing and insurance help by chatting ChatCare?

    If you need help with a non-medical issue including billing or insurance, email our Help Team. We'll get back to you within 24 hours.

  • Can I get a new prescription through ChatCare?

    Yes, we can prescribe common prescription medications including antihistamines, inhalers, cough medications over ChatCare. If you need a prescription for a controlled substance like sudafed or cert...

  • Are antibody tests credible?

    It is true that there are many questionable COVID-19 antibody tests currently available in the US market. The FDA recently launched a national investigation of antibody testing manufacturers, and i...

  • How much do these tests cost?

    LabCorp will bill the patient’s insurance directly. The cost for this antibody panel is $50. While most insurance providers will cover the cost, we encourage patients to check with their insurer pr...

  • How do I know if I'm eligible for an antibody test?

    All persons are eligible for antibody testing unless they are: Currently experiencing symptoms of COVID-19 (fever, cough, shortness of breath, sore throat, body aches, nausea, loose stools or objec...